These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Customer", "you") and InvoicePing ("Company", "we", "us", "our"), operating the InvoicePing platform and related services ("Service", "Platform"). By creating an account, accessing, or using our Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

"Account" means your InvoicePing user account and associated data.
"Content" means any information, data, text, or other materials uploaded or created through the Service.
"Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.
"Subscription" means your paid access to premium features of the Service.

2. Eligibility and Account Registration

a) Age and Capacity
You must be at least 18 years old and have the legal capacity to enter into binding agreements. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

b) Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

c) Accurate Information
You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.

3. Service Description and Availability

InvoicePing provides a software-as-a-service platform that enables users to:

• Create, manage, and customize professional invoices and related documents
• Track payment status and manage client information
• Send automated payment reminders using AI-generated content
• Generate reports and analytics related to invoicing activities
• Import and export data in various formats

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service availability. Scheduled maintenance will be announced in advance when possible.

4. User Content and Data

a) Ownership
You retain all ownership rights to the data, content, and information you upload, input, or create using the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free license to process, store, and transmit your User Content solely for the purpose of providing the Service.

b) Prohibited Content
You must not upload, submit, or transmit any User Content that:

• Is unlawful, harmful, threatening, defamatory, obscene, or otherwise objectionable
• Infringes upon intellectual property rights of any third party
• Contains viruses, malware, or other harmful computer code
• Violates any applicable laws or regulations
• Contains personal data of individuals without proper consent and legal basis

c) Data Protection Compliance
When processing personal data through our Service, you acknowledge that you are the data controller and we act as data processor. You must ensure compliance with all applicable data protection laws, including GDPR where applicable.

5. AI-Generated Content and Third-Party Services

a) AI Content Generation
Our Service utilizes artificial intelligence and machine learning technologies from third-party providers to generate email content and other materials. You understand and agree that:

• AI-generated outputs are based on your input data and general training models
• You are solely responsible for reviewing, editing, and approving all AI-generated content before use
• We do not guarantee the accuracy, appropriateness, or effectiveness of AI-generated content
• You must ensure that any AI-generated content complies with applicable laws and professional standards

b) Third-Party Integration
The Service may integrate with third-party services and APIs. We are not responsible for the availability, security, or practices of such third-party services.

6. Subscription Plans and Billing

a) Free and Paid Plans
We offer both free and paid subscription plans with different feature sets and usage limits. Current pricing and plan details are available on our website.

b) Payment Terms
By subscribing to a paid plan, you agree to:

• Pay all fees and charges when due according to your selected billing cycle
• Provide accurate and complete billing information
• Authorize us to charge your selected payment method automatically
• Accept that subscriptions automatically renew unless cancelled before the next billing date
• Pay any applicable taxes in addition to subscription fees

c) Price Changes
We reserve the right to modify our pricing with 30 days' advance notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

d) Refunds
All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. We may provide refunds at our sole discretion for exceptional circumstances.

7. Acceptable Use and Restrictions

You agree to use the Service in compliance with all applicable laws and regulations. You expressly agree NOT to:

• Use the Service for any unlawful purpose or to solicit unlawful activity
• Send unsolicited bulk emails, spam, or engage in any form of abusive communication
• Attempt to reverse engineer, decompile, or derive source code from the Service
• Use automated scripts, bots, or scrapers to extract data from the Service
• Overload, disrupt, or attempt to gain unauthorized access to our systems
• Violate any network, system, or security measures
• Interfere with other users' use and enjoyment of the Service
• Create multiple accounts to circumvent usage limits or restrictions

8. Intellectual Property Rights

a) Our Rights
The Service, including all software, technology, content, trademarks, and other intellectual property, is owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service solely in accordance with these Terms.

b) Restrictions
You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code unless expressly permitted by law.

c) Feedback
Any feedback, suggestions, or ideas you provide about the Service become our property and may be used without compensation or attribution.

9. Privacy and Data Processing

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

We implement appropriate technical and organizational measures to protect your data and maintain compliance with applicable data protection laws, including GDPR and other relevant privacy regulations.

10. Account Suspension and Termination

a) Termination by You
You may terminate your account at any time through your account settings or by contacting us. Upon termination, your access to paid features will continue until the end of your current billing period.

b) Termination by Us
We may suspend or terminate your account immediately, without prior notice, if you:

• Breach any provision of these Terms
• Fail to pay applicable fees when due
• Engage in prohibited use or illegal activities
• Pose a security risk to the Service or other users
• Provide false or misleading information

c) Effect of Termination
Upon termination, your right to use the Service ceases immediately. We may delete your account and data after a reasonable period, though we may retain certain information as required by law or legitimate business purposes.

11. Disclaimers and Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not guarantee the accuracy, reliability, or completeness of any AI-generated content or third-party integrations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION
• OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM
• FOR FREE PLAN USERS, OUR TOTAL LIABILITY SHALL NOT EXCEED €100
• THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY OF LIABILITY

13. Indemnification

You agree to indemnify, defend, and hold harmless InvoicePing, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from or relating to:

• Your use or misuse of the Service
• Your violation of these Terms or applicable laws
• Your User Content or any third-party claims related thereto
• Your breach of any representation or warranty made herein

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, or failures of internet or telecommunications infrastructure.

15. Export Compliance

You acknowledge that the Service may be subject to export control laws and regulations. You agree not to export, re-export, or transfer the Service or any related technical data to any prohibited countries, entities, or individuals as specified by applicable export control laws.

16. Governing Law and Dispute Resolution

a) Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to conflict of law principles.

b) Jurisdiction
Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

c) EU Consumers
If you are a consumer located in the European Union, you may have additional rights under applicable consumer protection laws, and nothing in these Terms limits such rights.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service at least 30 days before the effective date. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Service.

18. Assignment and Transfer

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights hereunder without restriction, including in connection with a merger, acquisition, or sale of assets.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and InvoicePing regarding the Service and supersede all prior agreements and understandings.

21. Contact Information

For questions about these Terms of Service, please contact us:

InvoicePing
Email: emilis@invoiceping.com
Address: Katinų km. 5, Lithuania

Last updated: July 10, 2025