Frequently Asked Questions
Getting Started
What is InvoicePing?
InvoicePing is a professional invoice management software that helps small businesses and freelancers create invoices, automate payment reminders with AI, and get paid faster.
How do I get started?
Simply sign up for a free account, add your business information, create your first client, and start sending professional invoices immediately. No setup fees or long contracts required.
Do I need technical knowledge to use InvoicePing?
Not at all! InvoicePing is designed to be user-friendly and intuitive. If you can use email, you can use InvoicePing.
Pricing & Plans
How much does InvoicePing cost?
We offer a free plan with 3 clients and 3 invoices, and a Premium plan at €9.45/month with unlimited clients and invoices, AI reminders, and advanced features.
Do you offer a free trial?
Yes! Our free plan allows you to try InvoicePing with up to 3 clients and 3 invoices. No credit card required to get started.
Can I cancel anytime?
Absolutely. You can upgrade, downgrade, or cancel your subscription at any time from your account settings. No cancellation fees.
Features
What features are included?
Professional invoice creation, automated payment reminders, client management, payment tracking, PDF generation, and much more. Premium users get AI-powered reminders and unlimited everything.
How do AI reminders work?
Our AI creates personalized, professional reminder emails that maintain good relationships with your clients while encouraging prompt payment.
Can I customize my invoices?
Yes! You can add your logo, customize colors, add your business information, and choose from different invoice templates.
Support & Documentation
Where can I find detailed documentation?
Complete setup guides, tutorials, and feature documentation are available in your dashboard. Access Documentation (login required)
How can I get help?
Contact us through our contact form, email us at emilis@invoiceping.com, or check the documentation for step-by-step guides.
How fast do you respond to support requests?
We typically respond to all support requests within 24 hours during business days. Urgent issues are prioritized and handled faster.
Data & Security
Is my data secure?
Yes! We use industry-standard encryption, secure servers, and follow GDPR compliance guidelines to protect your business data.
Can I export my data?
Absolutely. You can export your invoices, client data, and reports at any time. Your data belongs to you.
Where are servers located?
Our servers are located in the European Union to ensure GDPR compliance and data protection for our users.
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